NEC Univerge Blue phone system with Automed’s Caller ID solution

One challenge that medical practices often face is seamlessly handling patient calls, ensuring every interaction is personalised and effective. Enter the integration of NEC Univerge Blue phone system, a robust cloud-based phone system, with Automed’s Caller ID solution, a game-changing combination designed to enhance how healthcare professionals manage patient communications.

Why NEC Univerge Blue Cloud Phone System?

NEC Univerge Blue is a feature-rich cloud-based phone/communication platform that caters to a variety of industries, including healthcare. With its flexibility, reliability, and secure communication capabilities, Univerge Blue provides medical practice phones with the tools to stay connected across multiple devices and locations. Whether it’s coordinating staff or handling patient inquiries, the platform ensures uninterrupted service while maintaining compliance with industry standards.

Key features of NEC Univerge Blue VoIP include:

• Scalability: Easily adjustable to the needs of growing medical practices.
• Mobility: Access communication features from any device, anywhere.
• Unified Communications: Messaging, video conferencing, and phone calls all in one platform.
• HIPAA-compliant security: Ensures the privacy of patient information, a critical factor in healthcare.

Introducing Automed Caller ID

Automed’s Caller ID system is tailor-made for healthcare practices. By integrating directly with your patient management software, Automed ensures that when a patient calls, the system instantly identifies them, providing immediate access to their records. This not only reduces administrative workload but also enhances the patient experience by delivering personalised interactions.

Key features of Automed Caller ID include:

• Instant Caller Recognition: See the caller’s name, appointment history, and relevant medical notes as soon as the call comes in.
• Seamless Practice Management Integration: Syncs with your existing patient database and practice management software.
• Efficiency Boost: No need to ask for patient details repeatedly – it’s all on your screen the moment the call starts.
• Improved Patient Experience: Personalize interactions with access to relevant patient information in real-time.

The Benefits of Integration

Combining NEC Univerge Blue’s robust communication features with Automed’s Caller ID system creates a highly efficient, patient-centric communication solution. Here’s how this integration can benefit healthcare practices:

1. Enhanced Efficiency With Automed’s Caller ID synced to your NEC Univerge Blue phone system, administrative staff can quickly access patient information during calls, eliminating the need for patients to repeat details. This speeds up the workflow and allows your team to focus on patient care rather than data retrieval.
2. Improved Patient Experience Personalised service is a hallmark of quality care. Automed’s integration with Univerge Blue ensures that patient records are readily available, so your team can greet patients by name and address their concerns immediately. This personalised approach improves patient satisfaction and trust.
3. Secure and Compliant Communication Healthcare practices must ensure that their communication systems are compliant with stringent regulations like HIPAA. NEC Univerge Blue phone system offers a secure, encrypted platform, and when paired with Automed’s HIPAA-compliant caller ID feature, you can trust that patient information is handled securely during every call.
4. Cost-Effective Solution By integrating these systems, you reduce the need for multiple software solutions, cutting down on costs while enhancing functionality. The streamlined communication also reduces errors and administrative burdens, further optimizing operational costs.
5. Scalable and Flexible Whether you’re a small clinic or a large hospital, this integrated solution grows with your needs. NEC Univerge Blue is highly scalable, and Automed Caller ID adapts easily to practices of any size, making it a future-proof investment.

Conclusion

The integration of NEC Univerge Blue phone system with Automed’s Caller ID offers a seamless, efficient, and secure communication solution for healthcare providers. By streamlining the way your practice handles calls and patient information, you can focus more on providing exceptional care and less on administrative tasks. This combined technology ensures that your team stays connected, organised, and prepared to deliver personalized service to every patient.

Make the switch to NEC Univerge Blue and Automed Caller ID today, and elevate the communication and patient experience at your practice!

Best deals available for phone systems. Call on 08 9455 3122 or email sales@necall.com.au to know more or request a free quote today!