NEC SV9100 – A Smart
Communication System for SMBs

• Embedded unified communications with directory, presence, click to dial and IM
• A seamless mix of VoIP, IP and traditional phone services
• Broad range of mobility applications and devices 
• Embedded video and audio conferencing
• A fully integrated Unified Messaging solution
• Comprehensive contact centre suite 
• Simplified user licensing, no ongoing licence fees.

NEC UC Suite

With the NEC UC Suite, your employees become more mobile and productive. It offers advanced UC applications such as presence, desktop client, softphone, quick messaging, instant messaging (IM) click to dial and white boarding.

The UC Suite Desktop and Web Client allows your employees to get more done in less time by providing them easy access to features such as hold, transfer, conference, enhanced park, page and barge-in.

It also provides them with:

• Call management, speed dialing and contact lookup
• Presence to view colleague’s real-time status and availability
• Visual voicemail for quick access to and easy management of inbox and messages
• Instant messaging capabilities for quick, real-time conversations
• Attendant console capabilities directly on an operator’s PC, allowing them to transfer and manage calls on-screen
• Detailed call history reports—includes incoming calls, outgoing calls, call date and time, call duration and caller ID information
• Ability to search, sort, print, archive, email and export call logs plus add notes to call log entries

NEC’s InReports 

InReports – This low cost, easy to use solution monitors your IP phone System all day, every day. This provides real-time statistics enabling greater productivity, lower costs & enhanced customer service. Call Lists, Reports, Graphical Data and Wallboards can be viewed in a Web Browser and are available 24/7. Up to 90,000 call records per year can be stored internally on your system without the need for extra hardware. Reports are pre-defined or easily customised and can be analysed via a department, user or call type. Using Google API – reports can be displayed as graphs and also exported as csv files.

Integrated SV9100 Contact Centre

The NEC SV9100 contact centre solution can help small and medium businesses improve response times, reduce abandon rates, lower operating costs, and increase revenues and ensuring both you and your customers will see a return on your investment.

UC Suite’s Client enhances your UNIVERGE SV9100 Contact Centre solution. Your employees can login as an agent and view real time queue statistics plus monitor the states of other agents.

When call volumes are high, employees can easily login as an agent to handle calls waiting in queue. The SV9100 Contact Centre distributes call volume evenly among the agents, helping to reduce caller hold-time and resulting in improved customer satisfaction.

Agents are always kept up to date with details about each call – including date, arrival time, Contact Centre group, Caller ID, wait time and call-back status.

When the call volume drops, users can then logout of the system and redirect their attention to other business matters. This allows your business to handle calls efficiently with a minimum number of resources.

InGuard – Get secure

InGuard is an effective, low cost solution to help protect a business against the rise of toll fraud attacks. This is a fraudulent attempt by a hacker to gain unlawful remote access to a phone system, usually via an open SIP port. Attacks are often highly organised from an automated server and once accessed, fraudulent calls are connected and over a period of time, can run up call charges of potentially thousands. Typically, these occur out of office hours and are usually discovered after the event when it’s too late and businesses are  left to cover the costs.

Most networks and phone systems have only basic toll restriction features, and although no solution can provide 100% protection, a further application is strongly advised.

A smart mobile video extension for your smartphone

NEC’s ST500 softphone for Android and Apple smartphones allow you to make and receive voice and video calls from virtually anywhere, as if you were at your desk. Simply connect to Wi-Fi or use your mobile data (3G / 4G) to handle your calls.

The ST500 softphone can save your company money by no longer having employees call-forward their desk phones to their mobile. Staff will also be able to make free internal calls and inexpensive local calls from the mobile client rather than all calls being made directly via their mobile.

By only giving out your desk phone number (not your mobile number), you will always be contactable and you will only have a single call history and work voicemail to check.