CRM Systems with NEC Univerge Blue Cloud Telephony

CRM Integration

Seamlessly Integrate 175+ CRM Systems with NEC Univerge Blue Cloud Telephony via Red Cactus 

Red Cactus’ Bubble software offers robust middleware that integrates more than 175 CRM systems with the NEC Univerge Blue Cloud Telephony system, enhancing customer interactions and operational efficiency.

Effortlessly Link Over 175 CRM Tools to Univerge Blue Connect

Red Cactus presents Bubble, a versatile integration solution connecting a multitude of CRM applications to the Univerge Blue Connect telephony system. This integration is crucial for boosting customer satisfaction and streamlining workflows by synchronizing your preferred CRM with Univerge Blue Connect.

Key Features

• Click-to-Dial: Instantly dial phone numbers using the Click & Call feature.
• Call Management: Easily end calls with a single click through the Call Control button in pop-up notifications.
• Pop-Up Alerts: Receive notifications for incoming, outgoing, and transferred calls.
• Multi-CRM Support: Link several CRM systems to Univerge Blue Connect under the same user account without extra charges.
• Call History Tracking: Access a 90-day call history to view all contact interactions with a specific number, showing the last contact made by any Bubble user.
• Cross-Platform Compatibility: Available as a native application for both Windows and macOS.
• Secure Login: Utilize Single Sign-On (SSO) with Microsoft, Google, or Apple accounts for a seamless and secure login experience.

Technical Details

Connecting Bubble to the Univerge Blue Connect phone system is straightforward, leveraging the Univerge Blue Connect API. To establish a secure connection, each user must be authorised, and a Client ID needs to be created at the company level, ensuring a stable and secure integration process.